Refund policy

All Sales Are Final

Due to the custom-made nature of our products, all sales are final and we do not accept returns, exchanges, or cancellations once an order has been placed.

Each item is made to order and tailored specifically to your request. Please review your order carefully before submitting, including sizing, personalization details, and shipping information.

In the unlikely event that your order arrives damaged or incorrect, please contact us at support@elsegundo.shop and we will work with you to address the issue.

Thank you for understanding and supporting a small business that creates every piece with care and intention.